MailModule 275 apps
Sort, route and answer what arrives Coming by Holi
The reading and organising half of email. Hosting a mail domain is a constraint rather than a task — deliverability and sending reputation are infrastructure a business rents and earns over months — but once a mailbox exists somewhere, filtering it, routing it and answering it from one place is ordinary work. It stands apart from the Helpdesk in CRM on purpose: a ticket is a thing with an owner and a resolution, while a mailbox is a stream, and pretending the stream is a queue is how genuine questions end up closed unanswered.
Reads fromCRM
Writes toCRM
Part of Work & Collaboration
5 apps in Mail
Shared Inbox
One mailbox several people work, with it visible who is dealing with what so two of them do not answer the same message differently within a minute of each other. An address a business publishes belongs to the business, not to whoever happens to have the password for it.
Folders, Labels & Search
Filing, tagging and finding, including inside what is attached. Search is listed last in the specification and is the one people actually use all day, which is worth saying out loud when deciding what to build first.
Filters & Rules
What happens to a message automatically on arrival: filed, tagged, sent on to somebody else, or pulled to the top. Every rule that fired is visible on the message, because a mail that quietly vanished into a folder somebody forgot they created is indistinguishable from a mail that was never sent.
Signatures & Auto-reply
The block appended to what goes out, and the answer sent while somebody is away. The away message names who to contact instead, so an absence routes the sender somewhere rather than simply telling them to wait.
Mail Admin Controls
Who may open which mailbox, what is retained and for how long, and what may leave the organisation. This is the half that makes a shared mailbox safe to use for anything a business would mind losing.